This Privacy Policy describes how BuyHub.pk (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from BuyHub.pk (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices, legal obligations, or operational requirements. Any revised Privacy Policy will be posted on the Site, the “Last Updated” date will be updated, and other steps required by applicable law will be followed.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources. The type of information collected depends on how you interact with our Site and Services.

In addition to the specific uses described below, we may use the information we collect to:

• Communicate with you regarding your orders, account, or inquiries.

• Provide, improve, and personalize our Services.

• Comply with legal obligations and enforce our terms of service.

• Protect our Services, rights, and the rights of our users.

What Personal Information We Collect

1. Information Collected Directly from You

When you provide information through our Services, we may collect:

• Contact Details: Name, address, phone number, and email.

• Order Information: Billing/shipping addresses, payment confirmations, and order details.

• Account Information: Username, password, and security questions for account security.

• Customer Support Information: Messages or inquiries submitted to our support team.

Some features of our Services may require additional information. You may choose not to provide such information, but it may prevent you from accessing certain features.

2. Information Collected Automatically (Usage Data)

We may automatically collect information about your interaction with the Site, including:

• Device type, browser type, IP address, and operating system.

• Pages visited, time spent on the Site, clicks, and other usage data.

• Cookies, pixels, and similar technologies.

This data helps us understand user behavior, improve our Services, and provide a better shopping experience.

3. Information Obtained from Third Parties

We may also collect information from third-party service providers, such as:

• Payment Processors: To securely process payments and fulfill your orders.

• Logistics Partners: To ensure timely delivery of your orders.

• Advertising Partners: For targeted marketing and analytics.

Any information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

• Providing Products and Services: To process orders, manage accounts, handle returns/exchanges, and facilitate shipping.

• Marketing and Advertising: To send promotional messages or display ads relevant to your interests, in accordance with your consent.

• Security and Fraud Prevention: To detect and prevent fraudulent activity and protect the integrity of our Services.

• Customer Support and Service Improvement: To respond to inquiries, resolve issues, and improve the Services.

Cookies

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze site usage. You may disable cookies via your browser settings, but this may affect the functionality of certain features on our Site. For more details on Shopify-related cookies we use, see Shopify’s Cookie Policy.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

• Service Providers: To trusted vendors assisting with payments, IT services, logistics, customer support, or analytics.

• Business Partners: For marketing or promotional purposes, in accordance with their privacy policies.

• Legal Obligations: To comply with legal requests, respond to lawsuits, or protect our rights.

• Corporate Transactions: In the event of a merger, acquisition, or sale of assets.

We do not sell or rent personal information. Any third-party sharing is limited to the purposes stated above.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention

We implement industry-standard measures, including SSL encryption, to protect your personal and payment information. However, no online system is completely secure.

We retain your personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access & Know: Request access to the information we hold about you.

• Correction: Request corrections to inaccurate information.

• Deletion: Request deletion of your data where legally permitted.

• Portability: Request your data be transferred to another service.

• Restriction: Request restriction of processing your data.

• Withdrawal of Consent: Revoke previously given consent.

• Communication Preferences: Opt out of marketing communications.

To exercise your rights, please contact us using the details below. We may require verification of your identity before responding.

International Users

We may process, transfer, and store your personal information outside your country of residence, including in countries with different data protection laws. Transfers will be made in accordance with applicable laws and recognized transfer mechanisms.

Complaints

If you have complaints regarding the processing of your personal information, contact us first. If unsatisfied, you may contact your local data protection authority.

Contact Us

For questions or concerns about this Privacy Policy or your personal information, please contact us:

Email: support@buyhub.pk
Phone: 0335 688 9996
Address: Office # 1: Circular Road, Waris Khan Rawalpindi, Pakistan