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Frequetly Ask Questions
Here, we’ve compiled answers to the most common questions about shopping on our platform, payments, shipping, returns, and more.
General Questions
Are the products sold on BuyHub.pk genuine and authentic?
Yes. We source all products directly from trusted suppliers and authorized distributors to ensure quality and authenticity for every purchase.
How can I be sure my personal information is secure?
BuyHub.pk uses secure SSL encryption and trusted payment gateways to protect your personal and payment information. Your privacy is our priority.
Can I place bulk or corporate orders?
Absolutely. For bulk or corporate purchases, please contact our support team at support@buyhub.pk to discuss custom pricing and delivery options.
Shipping & Delivery
How reliable is your delivery service?
We partner with trusted logistics providers to ensure timely delivery. You will receive regular updates and a tracking number once your order is dispatched.
What should I do if my order is delayed?
If your delivery exceeds the estimated timeframe, contact our support team immediately. We’ll investigate and ensure your order reaches you as quickly as possible.
Do you offer same-day or express delivery?
Yes, express delivery is available for select cities. Delivery charges and estimated times are displayed at checkout based on your location.
Returns, Refunds & Payments
What is your return policy?
Products can be returned within 7 days of delivery if they are unused, in original packaging, and in the same condition as received. Some items may have specific return terms mentioned on the product page.
How long does it take to process refunds?
Refunds are processed within 5–7 business days after receiving and inspecting the returned item. Refunds are credited to the original payment method.
What if I receive a damaged or incorrect product?
Contact our support team immediately with photos and order details. We will replace the item or issue a full refund promptly.